At Ana Mor, we work with a professional fulfillment company to produce and ship each item with care. Every product is created on demand to ensure premium quality and a refined customer experience.

Below you will find our official guidelines for shipping, returns, and replacements.

📦 Production & Fulfillment

Every item is made individually for each customer.
This ensures high quality, careful handling, and reduced waste.

Please review all details before placing an order, as production begins shortly after purchase.

🚚 Shipping Information

Shipping Region

We currently ship within the United States.

Delivery Time

Orders generally arrive within:

  • 3–7 business days after fulfillment

You will receive a tracking number once your order is shipped.

🔁 Returns, Replacements & Refunds

Because each item is custom-made, we follow the policies of our fulfillment partner for all returns and replacements.

Defective, Damaged, or Misprinted Items

If your order arrives with:

  • A print error

  • Damage

  • A defect

Please contact us within 30 days of receiving your package.

Your replacement will be covered at no cost after the issue is verified.

Lost Packages

If your package is lost in transit, contact us within 30 days after the estimated delivery date.

Once the loss is confirmed, a replacement will be sent at no charge.

Wrong or Insufficient Address

If an incorrect or incomplete address is provided and the package is returned:

  • A reshipment fee will apply

  • We will contact you to confirm the correct address before resending

Unclaimed Packages

If a shipment is unclaimed and returned, reshipment fees apply.
Unclaimed returns are donated to charity after 30 days.

Buyer’s Remorse / Change of Mind

Because each item is custom-made, we do not offer refunds for:

  • Buying the wrong size

  • Changing your mind

  • Disliking the fit, feel, or color

  • Preferring a different item

Please check size guides carefully before ordering.

Size Exchanges

We do not process direct exchanges.
If you need a different size, a new order must be placed.

Health & Hygiene Exceptions

Certain sealed items—for example, face masks—cannot be returned once opened due to hygiene and health safety regulations.

These items are final sale.

📬 Return Address

The return address is automatically assigned to our fulfillment facility.
If an item is returned, we will be notified through our system.

Please contact us before sending anything back so we can guide you through the process.

Contact Us

For all order issues, including damaged items or lost packages:

📧 anamorapparel@gmail.com
Response time: 24–48 hours